Terms of service

1. Overview

This website is operated under the trading name tuaomk.shop.

Throughout these Terms of Service:

• “tuaomk.shop”, “we”, “us”, and “our” refer to the operator of this website.
• “You”, “your”, “customer”, and “user” refer to any person who visits, browses, creates an account, submits an order, purchases a product, or otherwise uses our website.
• “Website” refers to tuaomk.shop and its associated pages, checkout functions, content, and services.
• “Products” refers to goods offered for sale through our website.

These Terms of Service govern your access to and use of tuaomk.shop, including purchases made through the website.

By accessing the website, creating an account, or submitting an order, you agree to these Terms of Service.

If you do not agree to these terms, you should not use the website or place an order.

2. Related Policies

These Terms of Service should be read together with our:

• Privacy Policy
• Return and Refund Policy
• Shipping Policy
• Contact Us page
• Product descriptions
• Promotional conditions
• Other policies published on tuaomk.shop

These documents form part of the terms applying to your use of the website and purchases.

If a product page or promotion contains specific conditions, those conditions apply to that product or promotion in addition to these Terms of Service.

3. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Products supplied to Australian consumers may come with statutory guarantees, including guarantees that they:

• Are of acceptable quality
• Are safe and durable
• Are fit for their normal purpose
• Are fit for a disclosed purpose accepted by us
• Match their description
• Match any applicable sample or demonstration model
• Have clear title
• Are free from undisclosed securities
• Come with applicable spare parts, repairs, or support where required

Depending on the nature of a product problem, a customer may be entitled to:

• A repair
• A replacement
• A refund
• Compensation for reasonably foreseeable loss
• Another remedy available under applicable law

Our store policies operate in addition to statutory consumer rights.

4. Eligibility

To place an order through tuaomk.shop, you must:

• Have legal capacity to enter into a binding agreement
• Provide accurate and complete information
• Be authorised to use the selected payment method
• Use the website for lawful purposes
• Comply with these Terms of Service

If you are under 18 years of age, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

5. Customer Accounts

Some website functions may require or permit you to create a customer account.

You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your password
• Restricting access to your device
• Updating your contact and delivery information
• Notifying us promptly of suspected unauthorised access

You must not:

• Create an account using false information
• Impersonate another person
• Access another customer’s account
• Share account credentials for unlawful purposes
• Use an account to commit fraud or abuse store policies

We may temporarily restrict an account where reasonably necessary to investigate fraud, security risks, unauthorised activity, or a material breach of these terms.

6. Product Information

We take reasonable steps to provide clear and accurate product information.

Product pages may include:

• Photographs
• Descriptions
• Sizes
• Colours
• Dimensions
• Materials
• Features
• Specifications
• Compatibility information
• Care instructions

Minor differences may occur because of:

• Screen and device settings
• Lighting and photography
• Reasonable measurement variations
• Manufacturing batches
• Packaging updates
• Supplier improvements that do not materially change the product

Images may include decorative items or accessories that are not included unless expressly stated.

Nothing in this section limits your rights where a product is materially different from its description, photograph, sample, or representation.

7. Product Use

You are responsible for reviewing and following:

• Product instructions
• Safety warnings
• Age recommendations
• Care instructions
• Storage requirements
• Installation instructions
• Compatibility requirements
• Manufacturer guidance

Products must not be used unlawfully, negligently, or for purposes for which they were not designed.

This section does not limit our responsibility where a product is unsafe, defective, incorrectly described, or otherwise fails to meet a consumer guarantee.

8. Product Availability

Products are subject to availability.

Displaying a product on the website does not guarantee that it will remain available in a particular:

• Size
• Colour
• Style
• Quantity
• Configuration
• Variation

Adding a product to your shopping cart does not reserve it.

If a product becomes unavailable after you submit an order, we may:

• Cancel and refund the unavailable product
• Offer a suitable alternative with your agreement
• Provide a revised fulfilment estimate
• Cancel the affected part of the order

We will not substitute a materially different product without your consent.

9. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Where prices are displayed in Australian dollars, they may be identified as AUD or A$.

The final purchase price will be displayed before you submit payment.

Prices may change before an order is accepted. A later price change will not ordinarily affect an accepted order.

Prices may include or exclude applicable taxes depending on the information displayed at checkout and applicable law.

10. Obvious Pricing Errors

Although we take reasonable steps to ensure prices are accurate, an obvious pricing, calculation, quantity, or publication error may occasionally occur.

If an obvious error is identified before an order is accepted, we may correct the information and invite you to submit or confirm the order at the correct price.

If an obvious error is discovered after an automated order acknowledgement but before final acceptance, we may:

• Contact you with the corrected information
• Allow you to proceed at the corrected price
• Allow you to cancel the affected product
• Cancel and refund the affected product

We will not charge you a higher corrected price without your agreement.

11. Placing an Order

Submitting an order through tuaomk.shop constitutes an offer to purchase the selected products under these Terms of Service.

Before submitting an order, you are responsible for checking:

• The selected products
• Sizes, colours, and variations
• Quantities
• Prices
• Promotional discounts
• Billing information
• Delivery information
• Payment details

You will have an opportunity to review your order before submitting payment.

12. Order Acknowledgement and Acceptance

After an order is submitted, you may receive an automated order confirmation or acknowledgement.

An automated acknowledgement confirms that we received your order. It does not necessarily mean that the order has completed all payment, security, availability, or delivery checks.

An order is accepted when we:

• Confirm acceptance,
• Begin fulfilment,
• Dispatch the products, or
• Otherwise clearly indicate that the order has been accepted.

13. Reasons an Order May Be Refused or Cancelled

We may refuse or cancel an order where reasonably necessary because:

• A product is unavailable
• Payment cannot be authorised
• Payment information cannot be verified
• Fraudulent or unauthorised activity is reasonably suspected
• The delivery address is incomplete or unsupported
• An obvious pricing or listing error occurred
• The order exceeds a clearly stated purchase limit
• The order materially breaches these Terms of Service
• Accepting the order would breach applicable law
• A technical error prevents correct processing

If we cancel an order after receiving payment, we will issue an appropriate refund for the cancelled products.

We will not arbitrarily cancel an accepted order or retain payment for products that we do not supply.

14. Order Information

You must provide accurate, complete, and current order information.

This includes:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information
• Other information reasonably required to process the order

We are not responsible for a delay or failed delivery caused solely by incorrect information supplied by the customer.

Contact us promptly at info@tuaomk.shop if you identify an error.

15. Order Changes

You may request a change to an order by contacting us as soon as possible.

Requested changes may include:

• Delivery address
• Product
• Size
• Colour
• Quantity
• Contact details

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed after processing, fulfilment, or shipping has begun.

A change to the products or quantities may result in a price adjustment.

16. Order Cancellations

You may request cancellation by contacting:

info@tuaomk.shop

Please include your full name, order number, and the email address used to place the order.

Cancellation cannot be guaranteed after the order has entered processing, packing, fulfilment, or shipping.

If the order has already been dispatched, you may need to wait for delivery and request a return under our Return and Refund Policy.

Nothing in this section limits a cancellation right or remedy available under applicable law.

17. Payment

You agree to pay the total amount displayed during checkout.

Payments may be processed by:

• Shopify
• Shopify Payments
• Banks
• Card networks
• Digital-wallet providers
• Other authorised payment processors

By submitting payment information, you confirm that:

• The information is accurate
• You are authorised to use the payment method
• The transaction is lawful
• Sufficient funds or credit are available

We generally do not directly receive or store complete payment-card numbers.

18. Payment Authorisation

Payment authorisation may occur when the order is submitted.

A payment may be:

• Authorised
• Captured
• Declined
• Reversed
• Refunded
• Held for verification

A temporary bank authorisation does not necessarily mean that an order has been finally accepted.

Payment-provider processing times and procedures are subject to the provider’s own systems and terms.

19. Failed or Reversed Payments

If payment is declined, reversed, cancelled, disputed, or identified as unauthorised, we may:

• Suspend order processing
• Request another payment method
• Cancel the order
• Investigate the transaction
• Recover unpaid amounts where legally permitted

We will not charge the same order more than once intentionally.

Contact us promptly if you believe an incorrect duplicate charge has occurred.

20. Fraud Prevention and Verification

We may conduct reasonable fraud-prevention and security checks.

We may ask you to verify:

• Your identity
• Billing information
• Delivery information
• Payment authorisation
• Contact details
• Other relevant order information

An order may be delayed while verification is completed.

Failure to provide reasonably requested information may result in cancellation and refund.

We will handle verification information in accordance with our Privacy Policy.

21. Shipping and Delivery

Shipping destinations, delivery estimates, tracking, address requirements, delayed parcels, lost parcels, and related procedures are explained in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Carrier conditions
• Public holidays
• Severe weather
• Natural disasters
• Remote locations
• Peak shopping periods
• Customs or border processing
• Government restrictions
• Transportation disruption
• Incorrect delivery information
• Events outside our reasonable control

We will take reasonable steps to assist where an order is materially delayed.

Nothing in this section limits a remedy available under applicable consumer law.

22. Multiple Shipments

Products in the same order may be shipped separately because of:

• Different fulfilment locations
• Product availability
• Parcel size or weight
• Carrier requirements
• Packaging considerations

You may receive separate tracking numbers and packages on different dates.

Where standard shipping is advertised as free, you will not be charged additional standard shipping merely because we divide the order into multiple parcels.

23. Delivery Addresses

You are responsible for providing a complete and accurate delivery address.

The address should include:

• Recipient’s name
• Street number and street name
• Unit or apartment number
• Suburb or city
• State or territory
• Postcode
• Country
• Telephone number where required

We cannot guarantee that an address can be changed after dispatch.

24. Delivery and Risk

Risk in a product generally passes to you when the product is delivered to:

• You
• A person authorised by you
• The delivery address
• A collection point selected or accepted by you
• A safe location authorised by you

This does not apply where the carrier delivers to the wrong address or fails to follow valid delivery instructions.

Legal ownership in a product generally passes after full payment and delivery, subject to applicable law.

25. Returns, Refunds, Repairs, and Replacements

Returns, refunds, repairs, replacements, exchanges, and product assessments are governed by our Return and Refund Policy.

Our voluntary change-of-mind policy operates separately from statutory consumer rights.

You may be entitled to a remedy where a product:

• Is faulty
• Is unsafe
• Is not of acceptable quality
• Does not match its description
• Is not fit for purpose
• Is materially different from what was ordered
• Otherwise fails to meet a consumer guarantee

Contact us before returning a product so that we can provide appropriate instructions.

26. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless otherwise stated:

• Codes must be entered before checkout is completed
• Codes cannot be exchanged for cash
• Codes cannot be applied retrospectively
• Promotions are subject to availability
• Promotions apply only during the advertised period
• Minimum-purchase requirements must be satisfied
• Certain products may be excluded

We may correct a promotion affected by an obvious technical or publication error.

We will not arbitrarily remove a valid promotional benefit from an accepted order.

27. Bundles and Free Gifts

Where an order includes a bundle, multi-buy discount, or free gift:

• Eligibility conditions must be satisfied
• The gift has no separate cash value unless stated
• A return may affect the promotional value of the order
• A free gift may need to be returned if the qualifying purchase is returned for change-of-mind reasons
• Refunds may be calculated using the amount actually paid

Promotional conditions do not reduce remedies available for faulty or non-compliant products.

28. Gift Cards and Store Credit

Where gift cards or store credit are offered:

• They may be subject to separate conditions
• They cannot ordinarily be exchanged for cash except where required by law
• They must not be obtained or used fraudulently
• Any expiry period will comply with applicable law
• Lost or stolen codes may not be replaceable unless ownership can be reasonably verified

A statutory refund will not be replaced with store credit unless you agree or the law permits it.

29. Customer Reviews and Content

You may be able to submit reviews, ratings, comments, photographs, videos, questions, or feedback.

You retain ownership of original content you create.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, display, and publish that content for purposes connected with operating, improving, and promoting our business.

You confirm that submitted content:

• Reflects your genuine experience
• Is accurate to the best of your knowledge
• Does not infringe another person’s rights
• Is not unlawful, defamatory, threatening, or abusive
• Does not disclose private information without permission
• Does not contain malicious code
• Does not conceal an undisclosed commercial incentive

We may moderate or remove content that breaches these requirements.

We will not materially alter a genuine review in a way that misrepresents the reviewer’s opinion.

30. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or lawfully used by tuaomk.shop.

Protected content may include:

• Business names
• Logos
• Trademarks
• Product descriptions
• Photographs
• Videos
• Graphics
• Designs
• Page layouts
• Written content
• Software
• Source code
• Promotional materials

You may use the website for lawful personal shopping purposes.

Without prior written permission, you must not:

• Reproduce substantial website content
• Republish or commercially exploit our materials
• Use our branding in a misleading manner
• Remove intellectual-property notices
• Create unauthorised derivative commercial content
• Systematically scrape website data
• Reverse engineer website software
• Suggest an affiliation or endorsement that does not exist

31. Intellectual Property Complaints

To report suspected infringement, contact:

info@tuaomk.shop

Please provide:

• Your full name and contact details
• Identification of the protected work or right
• Identification and location of the disputed content
• Evidence of ownership or authority
• A clear explanation of the alleged infringement

We will review complete and credible notices within a reasonable period.

32. Prohibited Uses

You must not use the website:

• For unlawful or fraudulent activity
• To impersonate another person
• To submit false information
• To make unauthorised transactions
• To access another person’s account
• To introduce viruses or malicious code
• To interfere with website security
• To overload or disrupt website systems
• To scrape data without permission
• To collect personal information unlawfully
• To infringe intellectual-property rights
• To send spam
• To abuse discounts, returns, or payment services
• To harass, threaten, or defame another person

We may restrict access where reasonably necessary to prevent fraud, security threats, unlawful conduct, or material breaches.

33. Third-Party Tools and Services

We may provide access to third-party tools, applications, payment services, tracking services, or other features.

Third-party services may be governed by their own:

• Terms
• Privacy policies
• Fees
• Availability
• Technical requirements

We are not responsible for independent third-party services outside our reasonable control.

This does not exclude responsibility where a third-party provider acts on our behalf and liability cannot lawfully be excluded.

34. Third-Party Links

The website may contain links to external websites or social media platforms.

Unless expressly stated, we do not:

• Control external websites
• Endorse their content
• Guarantee their security
• Guarantee their availability
• Accept responsibility for their independent practices

You should review the terms and privacy policies of an external service before using it.

35. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform through which we offer products and operate functions such as:

• Hosting
• Shopping carts
• Checkout
• Customer accounts
• Payment processing
• Order management
• Fraud prevention
• Analytics
• Security

Use of certain Shopify services may also be subject to Shopify’s applicable terms and privacy practices.

36. Privacy

Our handling of personal information is explained in our Privacy Policy.

Personal information may be processed by:

• tuaomk.shop
• Shopify
• Payment processors
• Shipping carriers
• Fulfilment providers
• Customer service providers
• Analytics providers
• Advertising platforms
• Fraud-prevention providers
• Cloud and technology providers

Privacy-related enquiries may be sent to info@tuaomk.shop.

37. Electronic Communications

By using the website or placing an order, you agree that we may communicate with you electronically where lawful and appropriate.

Communications may include:

• Order confirmations
• Payment notices
• Shipping updates
• Tracking information
• Customer service responses
• Security alerts
• Policy updates
• Marketing messages where permitted

You may unsubscribe from promotional communications using the unsubscribe link provided.

Unsubscribing from marketing will not prevent necessary transactional, security, or customer service communications.

38. Website Availability

We aim to keep the website available and functional.

However, access may occasionally be interrupted by:

• Maintenance
• Software updates
• Technical errors
• Hosting interruptions
• Internet failures
• Cybersecurity incidents
• Third-party service outages
• Events outside our reasonable control

We may temporarily restrict access where reasonably necessary to protect customers, information, or website security.

39. Website Security

You must not attempt to:

• Bypass security controls
• Test vulnerabilities without authorisation
• Introduce malicious code
• Access protected information
• Disrupt website operation
• Obtain another customer’s information

You are responsible for securing your password, account, device, and internet connection.

Suspected unauthorised account access should be reported promptly to info@tuaomk.shop.

40. Disclaimer of Warranties

We provide the website with reasonable care and skill.

To the maximum extent permitted by law, we do not guarantee that:

• Website access will always be uninterrupted
• Every technical issue will be corrected immediately
• The website will work with every browser or device
• Third-party services will always be available
• Website information will be completely free from minor errors
• Internet communications will always be completely secure

Any guarantee, condition, warranty, or right implied by law remains in effect where it cannot legally be excluded.

This section does not exclude consumer guarantees applying to products purchased through tuaomk.shop.

41. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for:

• Fraud
• Wilful misconduct
• Breach of a non-excludable consumer guarantee
• Personal injury or death where liability cannot lawfully be excluded
• Any other liability that cannot legally be excluded or limited

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that:

• Was not reasonably foreseeable
• Was not directly caused by our breach
• Results solely from unauthorised use of the website
• Results solely from incorrect information supplied by the customer
• Results solely from an independent third-party service outside our reasonable control

Nothing in these terms limits a customer’s right to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee.

42. Customer Responsibility

You are responsible for loss or damage directly caused by your:

• Fraudulent conduct
• Unlawful use of the website
• Intentional security breach
• Infringement of another person’s rights
• Material breach of these terms

You will not be responsible for loss caused by our negligence, breach, unlawful conduct, or failure to meet a consumer guarantee.

43. Indemnity

To the extent permitted by law, you agree to indemnify tuaomk.shop against reasonable loss, liability, or expense directly arising from your:

• Fraudulent conduct
• Deliberate unlawful conduct
• Intentional infringement of third-party rights
• Malicious interference with the website
• Material breach of these Terms of Service

This indemnity does not apply to the extent that the loss was caused or contributed to by our negligence, breach, or unlawful conduct.

44. Events Outside Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, except where liability cannot legally be excluded.

Such events may include:

• Natural disasters
• Severe weather
• Fire or flood
• War or civil disturbance
• Public health emergencies
• Government restrictions
• Industrial action
• Carrier network disruption
• Telecommunications failures
• Widespread cyber incidents
• Major supply-chain interruptions

We will take reasonable steps to reduce the effect of the event and resume performance where practicable.

If an event causes an unreasonable delay that substantially affects an order, you may contact us for an appropriate solution.

45. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of:

• Fraud
• Unlawful conduct
• Serious security threats
• Repeated payment abuse
• Deliberate misuse of returns or promotions
• Material breach of these terms

Termination does not affect rights or obligations that arose before termination.

We will not use termination to avoid an accepted order, refund, or consumer-law obligation.

46. Complaints and Dispute Resolution

For complaints concerning products, orders, payments, delivery, returns, refunds, privacy, or website use, contact:

info@tuaomk.shop

Please include:

• Your full name
• Your order number, where applicable
• A clear description of the issue
• Supporting photographs or documents
• The outcome you are seeking

We will review complaints in good faith and aim to respond within a reasonable period.

Nothing in this section prevents you from:

• Exercising rights under the Australian Consumer Law
• Contacting a consumer-protection authority
• Contacting a privacy regulator
• Seeking urgent legal relief
• Using an available court or tribunal
• Exercising any right that cannot lawfully be restricted

47. Governing Law

These Terms of Service are governed by applicable Australian law.

Mandatory consumer-protection laws of the Australian state or territory connected with your purchase will continue to apply.

Nothing in these terms requires a consumer to waive access to a court, tribunal, regulator, or dispute-resolution process that cannot lawfully be restricted.

48. Unfair Contract Terms

These Terms of Service are intended to operate fairly and reasonably.

A provision will not be interpreted as allowing us to:

• Avoid obligations arbitrarily
• Cancel an accepted order without a legitimate reason
• Retain payment for products not supplied
• Make material changes to an accepted order without your agreement
• Exclude liability that cannot legally be excluded
• Remove rights under the Australian Consumer Law

If a provision is found to be unfair, unlawful, or unenforceable, it will be limited or severed to the minimum extent necessary.

49. Severability

If any provision is held to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable.

If that is not possible, the provision will be severed.

The remaining provisions will continue to apply.

50. No Waiver

If either party does not immediately enforce a right, that does not mean the right has been waived.

A waiver is effective only where clearly given and applies only to the circumstances for which it was provided.

51. Entire Agreement

These Terms of Service and the policies incorporated into them form the agreement between you and tuaomk.shop concerning use of the website and purchases.

They do not exclude:

• Statements that cannot lawfully be excluded
• Product representations relied upon by the customer
• Consumer guarantees
• Rights arising under applicable law

52. Changes to These Terms

We may update these Terms of Service to reflect changes to:

• Our website
• Products and services
• Payment methods
• Shipping arrangements
• Business operations
• Technology
• Legal or regulatory requirements

The updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not retrospectively remove rights arising from an order already accepted.

53. Contact Information

For questions about these Terms of Service, orders, products, payments, shipping, returns, or complaints, contact:

Company: tuaomk.shop
Website: tuaomk.shop
Email: info@tuaomk.shop

When contacting us about an order, please include your full name, order number, and the email address used to place the order.